American Pet Hotel & Dog Training Customer Support

  • PHONE: 310.479.4400 8 AM to 6 PM Monday-Friday, Pacific Standard Time, 9 AM to 1 PM-Saturday
  • LIVE CHAT: is available by clicking the tab in the lower right corner of every page—if Live Chat is not online, you can leave a message and someone will respond as soon as possible.

AMERICAN PET HOTEL & DOG TRAINING FREQUENTLY ASKED QUESTIONS

You can find answers to the most commonly asked questions here. Select a category from the list to see only those questions. Please call or email us if this doesn’t give you the information you want.

We have an amazingly loving, knowledgeable staff that cares for every guest as if the guest were their own. We are a small mom and pop hotel specializing in individual care for each guest.

Absolutely, the staff have gone through training in Pet CPR and First Aid. Plus, they all have 2+ minimum years of experience taking care of dogs and cats.

We charge by the calendar day (not per night) and our vacation rates are set by weight for dogs.

DOGGY HOTEL— 

  • 1-19 pounds  $59
  • 20-39 pounds  $62
  • 40-59 pounds  $65
  • 60-99 pounds  $68
  • 100+ pounds  $73

KITTY CONDOS—$53 per calendar day Cats have individual “Kitty Condos” separate from our canine hotel guests for a relaxing stay.

DAYCARE— Our guests receive the exact same wonderful experience and attention as our vacation guests with these rates:

  • Doggy or kitty guests  $55

Yes. Our day care guests receive the exact same wonderful experience and attention as our vacation guests.

  • Doggy or kitty guests  $55

No. We have no extra charges. Everything extra we do for our guests is included in the vacation rate, including a bath for our canines.

We require the following vaccinations for our pooches:

  • Rabies (within the last 1-3 years)
  • DHLPP (within the last 1-3 years)
  • Bordetella (within the last year)

We require the following vaccination for our kitties:

  • FVRCP (within the last 1-3 years)

Our training programs are designed to meet the desires and needs for each owner and dog. All of our programs begin with our guaranteed Basic Obedience Training. Please call us so we may discuss what program and corresponding price works for you and your dog. 310-479-4400.

Or email us 24/7: contact.us@americanpethotel.com

All training is done by Ira, the owner and developer of the programs. Ira uses only love, praise and affection as his training approach.

The Basic Obedience Training is guaranteed for as long as you have your dog. Also, anytime your dog vacations with us, the training is refreshed at no extra charge!

We have two, four and six week training programs.

Yes! We can work on housebreaking and any problems your dog might be having. When you pick up your dog, we will set up a housebreaking program for you to continue to follow and go over the problem solving techniques.

Any age dog can be trained. Of course, beginning the training as early as possible is always the best. Training may begin with a puppy as young as ten weeks.  We have trained dogs as old as 14 years.

Yes. All of our training programs are done at our Hotel. While your dog is being trained, your dog will enjoy all the vacation amenities we provide as well. Plus, you may visit your doggy anytime during our office hours while your                         dog is being trained.

You may also drop off and pick up your dog daily for training.

Doggy guests have large individual private runs approximately 5’x8’ with foam mats and comfy beds to sleep on at night. Fresh water constantly. Geriatric dogs or dogs with movement issues have platform beds to make getting up easier.

We do not mingle any guests.

Kitty guests have private individual condos with resting shelves, plush bedding, liter box, and fresh water. We do not mingle any guests.

Absolutely and we will send you pictures/videos of your pet while they vacation with us!

Minimum age requirements depend on the vaccines received.

Doggy guests must have received a minimum of 2 shots of DHLPP and 1 shot of Bordetella.

Kitty guests must have received the FVRCP.

Because of the individual care and private quarters, we have no maximum age for any guest.

No. Because we do not mingle any guests and all guests have private accommodations, spaying and neutering is not necessary. However, we highly recommend spay/neutering all pets for their health.

Yes.

Doggies from the same family may stay together. We are happy to separate them at meal times in order to insure each doggy gets his appropriate food and serving size.

Kitties from the same family may stay together. We are happy to separate them at meal times in order to insure each kitty gets the appropriate amount of food.

No. We don’t offer multiple guest discounts because of the type of care we provide in spending so much time with each individual guest.

We accept all breeds of dogs and cats.

No. We never mingle dogs unless they are from the same family and you wish them to be together.

Absolutely. All of our doggy guests have individual walks, outside 5-6 times a day.

The dogs go to the bathroom outside on their walks. Plus, we have an indoor area for them to relieve themselves as well.

We feed an All-Natural kibble and canned food. Plus we offer Gluten Free and Grain Free foods.

Yes, and there is no extra charge for us to feed any special diet!

Yes. We can give any medication needed.

No, there is no extra charge for medications, other than injections.

You may bring anything you feel your pet will enjoy. Please realize items can become dirty or be misplaced.

If your pet needs to see a veterinarian, we will attempt to notify you immediately. We will take the guest to his vet if possible, or the vet on call.

Yes.

We weigh every doggy guest upon arrival and do our version of a medical check a number of times during the vacation stay and monitor food intake and bowel movements

We do not weigh our kitty guests; however we do our version of a medical check a number of times during the vacation stay and monitor food intake and bowel movements.

If there is a weight loss, we investigate why! Most pets will maintain their weight. Some may lose a pound or two because of the amount of activity they have with us. Some may gain a pound or two because they love our food and treats!

Yes! Please click HERE to make an online reservation or call us at 310-479-4400.

Our office is open:

  •  Monday – Friday 8am-6pm; closed between 12pm-2pm.
  • Saturday 9am-1pm
  • Sunday & Holidays Closed

Of course, we have staff with our guests 24/7 and maintain appropriate staffing levels at all times.

We offer Pre-Pay packages:

  • If you pay in advance $1,000 – you will receive a free $150 towards a vacation stay.
  • If you pay in advance $2,000 – you will receive a free $400 towards a vacation stay.

Of course, what is not used ALWAYS carries forward to future stays.

We take Credit Cards and Cash.

Sorry, no checks.

There is no penalty for canceling a reservation.

During peak season and holiday times, we do require a non-refundable deposit for first time guests.